What to include
- The app version (Settings › About › Version)
- Your iPhone model and iOS version
- The email address on your ListingCraft account
- What happened, and a screenshot if you can
Common questions
Where are my saved listings and Settings?
The home screen is just the logo and the address box. Tap the ListingCraft logo once to open your saved listings and My Listings. Settings is the gear in the top corner of that panel. (On versions before 1.2.1, Settings is the gear at the top of the home screen.)
A description didn't generate
Check your internet connection and try again. If the address wasn't found in public records, make sure square footage and neighborhood are filled in on the form; key features are optional. The first time you generate, the app asks permission to send your property details to our AI provider; descriptions can't be written without it. You can turn this back on in Settings › AI Data Sharing.
I can't sign in
Tap Forgot password? on the sign-in screen to get a reset link. New accounts must confirm their email address before signing in, so check your inbox and spam folder.
Subscription and billing
ListingCraft Pro starts with a 3-day trial, then costs $39.99 USD per month and renews automatically until cancelled. Purchases are handled by Apple:
- Cancel: iPhone Settings › your name › Subscriptions › ListingCraft, or in the app under Settings › Manage Subscription. Cancel at least 24 hours before renewal.
- Restore on a new device: Settings › Restore Purchases, or sign in to the same ListingCraft account.
- Refunds: Apple handles refunds. Request one at reportaproblem.apple.com.
My listings aren't showing on another device
Listings sync to the account you're signed in to. Sign in with the same email on both devices, then pull down on the home screen to refresh and tap the logo to see your listings.
Delete my account
In the app, open Settings › Delete Account. This permanently removes your account and every saved listing. See Your Data for other options.